No one knows.......
Bought T shirts that shrunk......no positive responce
Overcharged for online shopping, no answer on ********** 030
Pinched my points, I had to get them back.....
Hi Duncan,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
Kindly email us at *** with the following information to enable us to address your concerns.
- T-Shirt Complaint - Store name, copy of till slip and any pictures if possible.
- Online shopping order number
Your Smart Shopper points query is being addressed with our Smart Shopper team. Please allow 5 - 7 working days before checking your points balance.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Hi Duncan,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
Kindly email us at *** with the following information to enable us to address your concerns.
- T-Shirt Complaint - Store name, copy of till slip and any pictures if possible.
- Online shopping order number
Your Smart Shopper points query is being addressed with our Smart Shopper team. Please allow 5 - 7 working days before checking your points balance.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,