1 reviews | Active since Mar 2015
No one has called me yet, bad for business
Good Afternoon Pick and Pay. Last week i called customer service and spoke to Amanda. I complaint about a cake i bought at Pick and Pay local Epping store. The cake looked quite good on the outside but the inside was extremely dry. I do have the pics of the cake i took. I was promised that i will get a call from Pick and Pay, and today is Wednesday, no one has called me yet. I paid R70 for the cake which is a lot of money. This is not very good for business hey Pick and Pay? Is anyone still going to call me?
Hi Sylvia,
Thank you for taking the time to write to us and for choosing Pick n Pay.
We have done an investigation on the above complaint had report as follows:
- Our Smart Shopper Team has loaded 7100 points to your smart shopper card (R71.00) on 24.04.2018
- Correspondence has been sent to you via post from our Corporate Brands Team.
We unfortunately will not be able to advise as to how long the letter will take to reach you.
Should your have any further queries please feel free to email our team at the following email address: *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Hi Sylvia,
Thank you for taking the time to write to us and for choosing Pick n Pay.
We have done an investigation on the above complaint had report as follows:
- Our Smart Shopper Team has loaded 7100 points to your smart shopper card (R71.00) on 24.04.2018
- Correspondence has been sent to you via post from our Corporate Brands Team.
We unfortunately will not be able to advise as to how long the letter will take to reach you.
Should your have any further queries please feel free to email our team at the following email address: *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas