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andre H
1 reviews | Active since Aug 2014
19 Jul 2015, 12:05
no knowledge of pnp app
I received a 1000 points voucher from pick n pay for my birthday. It appears on my pnp cell app. So when I followed all the instructions to redeem the voucher neither the supervisor nor the manager can seem to apply the special code that appears on my phone. The app also clearly states that because I requested the voucher today, it will also expire today. Is this phone app a **** or is this technology not working. What an embarrassment
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Pick n Pay's replyOfficial
20 Jul 2015, 14:08Hello heemstede,
Please accept our apologies for this poor experience.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
In the meantime I have requested 1000 points to be loaded onto your Smart Shopper Card.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor experience.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
In the meantime I have requested 1000 points to be loaded onto your Smart Shopper Card.
Kind regards
Wendy-Lee Millar
Customer Care
***
Pick n Pay's reply20 Jul 2015, 14:08
Official
Hello heemstede,
Please accept our apologies for this poor experience.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
In the meantime I have requested 1000 points to be loaded onto your Smart Shopper Card.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor experience.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
In the meantime I have requested 1000 points to be loaded onto your Smart Shopper Card.
Kind regards
Wendy-Lee Millar
Customer Care
***