1 reviews | Active since Feb 2017
No interest in sales
I have decided that from now on, I will only use Pick 'n Pay Hyper, Faerie Glen, as a supermarket where I can pick items off the shelf without any assistance from their floor staff. I say this because it would seem that they have no interest in selling larger household items. On Wednesday, I was looking for advice on a washing machine. Despite the information desk trying to summon floor staff, when one did eventually arrive, all we got was bad attitude. Guess what? Hirsch's got the R4500 washing machine sale instead.
Good day Craig,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Craig,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas