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Cronje H

1 reviews | Active since Aug 2009

09 Sept 2016, 08:21

No interest in customer service

<p>I used Pnp Online shopping to buy items I need for an event tomorrow. I was afraid there was going to be a problem with stock levels so I sent an email to which I got an unhelpful reply. I followed up with a phone call and was promised to be advised before the order gets processed if there will be a stock problem. </p> <p> </p> <p>I got the sms confirmation of the order paymnet last night, for a much smaller amount than anticipated.. When I called the so called customer support today, they just sais sorry, nothing we can do.. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Sept 2016, 09:34
Official

Good day Cronje,

Thank you for contacting Pick n Pay. We appreciate you taking the time to write to us.

Please accept our sincere apologies for any inconveniences cause to you.

We have received your complaint and are busy addressing this with our online team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas