NO GROCERY DELIVERY FOR MY MOTHER WITH CANCER FROM PNP DESPITE RESERVING TIME SLOT AND NO RESPONSE FROM PNP

I paid for a reserved a slot for delivery for my mother who has Stage 4 Cancer and is unable to go grocery shopping during the Covid-19 lockdown. However, PNP did not deliver and when asked when delivery would take place, they said they could not say. Despite e-mails and inability to get through to the customer care line, no delivery has still taken place. If PNP is unable to deliver, then they should not offer delivery services or allow customers to reserve timeslots. Deplorable service and inefficiency.

SPAR and WOOLWORTHS has provided excellent delivery service. If we had known this was how PNP operated, we definately would not have ordered online, and will not again.