RN
Roxanne N

1 reviews | Active since Jan 2018

14 Mar 2018, 22:37

No further contact for a previous complaint

Just a follow up on the terrible service that pick and pay gives to their customers...Having a problem from last Dec with no stock and rain checks given...They did contact me and keep saying no stock yet this month end again Dischem had the bodywash on special but at R50 which is the price on special but p&p had it for R30 and now for they mistake we must get bad service...They keep lying they will get it and now it's the 14th March and nothing yet...I'm sick and tired of fighting now coz u can neva say u got NO stock or can't get something like this when ur such a huge retailer...Since there's no help from managers or store assistants about the matter there's nothing more we can do...If ur happy shopping there as a customer then that's good but we won't be shopping wud this chain store anymore...Pathetic and what's worse is they treat us this way coz they are in an Indian area so it's just 1 of those things...With the way they kept lying NO stock yet every1 else has it they shud be ashamed...Absolutely disgusting service...

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Mar 2018, 15:54
Official

Good day Roxanne,

Please accept our apologies for the lack in communication from our team.

We are busy addressing your concerns with our regional team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas