No Feedback whatsoever

Good Day,

I bought my son a Polaroid smart watch on the 1st of August 2020, On the 13th of September I went to the store to return it as it just stopped working. I have called the shop on umerous occassions and have even made my way to the shop to enquire whether the device has been fixed and all I am told is they will call, which they never do.

Please advise what your refund policy is so I can get my money back and purchase something else as clearly there is no fixing that has been done as I am not getting feedback.

Regards