TM
Thato M
1 reviews | Active since Jan 2017
26 Oct 2021, 09:29
No feedback regarding a query
Its almost a month later and still have not heard anything from Pick n Pay, just an email weeks ago stating that they have logged my query. So much for logging my query and not provide feedback regarding my complaint, absolutely nothing!!
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
28 Oct 2021, 17:10Hi Thato
Thank you for reaching out to the Pick n Pay Customer Care Team.
We were unable to do a follow up on your previous post as we were unable to view which store you had visited in Dobsonville.
We sincerely apologize for the delay and will escalate your complaint to the Dobsonville Mall store as stated on this post.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portalShould you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We were unable to do a follow up on your previous post as we were unable to view which store you had visited in Dobsonville.
We sincerely apologize for the delay and will escalate your complaint to the Dobsonville Mall store as stated on this post.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portalShould you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply28 Oct 2021, 17:10
Official
Hi Thato
Thank you for reaching out to the Pick n Pay Customer Care Team.
We were unable to do a follow up on your previous post as we were unable to view which store you had visited in Dobsonville.
We sincerely apologize for the delay and will escalate your complaint to the Dobsonville Mall store as stated on this post.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portalShould you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We were unable to do a follow up on your previous post as we were unable to view which store you had visited in Dobsonville.
We sincerely apologize for the delay and will escalate your complaint to the Dobsonville Mall store as stated on this post.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portalShould you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,