SG
Shanet G
1 reviews | Active since Feb 2019
15 May 2019, 17:04
No feedback from Customer Services
Been calling every week nearly regarding recurring queries. Tried mailing as a form of escalation but no response yet. Called call centre today and was promised a callback by a manager but none as yet. Extremely poor customer service.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
16 May 2019, 11:26Good day Shanet,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have picked us your email however we are unable to open the attachments and there is no order number attached to your email to enable us to address this with our online team.
Please forward us the order numbers and advise if you have made a note on the drivers invoice of the missing items.
Send your email to : *** to enable our Online Team to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have picked us your email however we are unable to open the attachments and there is no order number attached to your email to enable us to address this with our online team.
Please forward us the order numbers and advise if you have made a note on the drivers invoice of the missing items.
Send your email to : *** to enable our Online Team to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply16 May 2019, 11:26
Official
Good day Shanet,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have picked us your email however we are unable to open the attachments and there is no order number attached to your email to enable us to address this with our online team.
Please forward us the order numbers and advise if you have made a note on the drivers invoice of the missing items.
Send your email to : *** to enable our Online Team to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have picked us your email however we are unable to open the attachments and there is no order number attached to your email to enable us to address this with our online team.
Please forward us the order numbers and advise if you have made a note on the drivers invoice of the missing items.
Send your email to : *** to enable our Online Team to assist you further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
SG
Shanet G's updateReviewer Update
16 May 2019, 11:33Hi, I provided the order number in my original mail to customer care hence I provided the ticket number of the query and I provided the numbers when calling the contact centre (Spoke to Nishaan yesterday and spoke to Bibi if I recall the week before). But here it is again: Order ********** 611 and ********** 421. Yes the delivery guy made a note on the invoices and sent the bread back to Brackenfell.
SG
Shanet G's update16 May 2019, 11:33
Reviewer Update
Hi, I provided the order number in my original mail to customer care hence I provided the ticket number of the query and I provided the numbers when calling the contact centre (Spoke to Nishaan yesterday and spoke to Bibi if I recall the week before). But here it is again: Order ********** 611 and ********** 421. Yes the delivery guy made a note on the invoices and sent the bread back to Brackenfell.
Pick n Pay's replyOfficial
16 May 2019, 12:31Hi Shanet,
We have done a follow up on this for you and report as follows.
Our online store has processed both refunds for you as per below:
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R110.93 (to mastercard used with online order)
Date refund processed : 14/05/2019
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R171.89 (to mastercard used with online order)
Date refund processed : 09/05/2019
We have passed your message on to our online management team for further assistance.
Should you experience any online difficulties please send your email to : *** to enable our Online Team to assist you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
We have done a follow up on this for you and report as follows.
Our online store has processed both refunds for you as per below:
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R110.93 (to mastercard used with online order)
Date refund processed : 14/05/2019
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R171.89 (to mastercard used with online order)
Date refund processed : 09/05/2019
We have passed your message on to our online management team for further assistance.
Should you experience any online difficulties please send your email to : *** to enable our Online Team to assist you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply16 May 2019, 12:31
Official
Hi Shanet,
We have done a follow up on this for you and report as follows.
Our online store has processed both refunds for you as per below:
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R110.93 (to mastercard used with online order)
Date refund processed : 14/05/2019
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R171.89 (to mastercard used with online order)
Date refund processed : 09/05/2019
We have passed your message on to our online management team for further assistance.
Should you experience any online difficulties please send your email to : *** to enable our Online Team to assist you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
We have done a follow up on this for you and report as follows.
Our online store has processed both refunds for you as per below:
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R110.93 (to mastercard used with online order)
Date refund processed : 14/05/2019
Order number : ***1
Credit note number : *** (attached to email)
Amount refunded : R171.89 (to mastercard used with online order)
Date refund processed : 09/05/2019
We have passed your message on to our online management team for further assistance.
Should you experience any online difficulties please send your email to : *** to enable our Online Team to assist you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
Best regards,