DK
Desivan K

1 reviews | Active since Aug 2014

16 Jul 2019, 10:57

No Feedback for the Poor Service from Meerensee Pick n Pay

I have submitted a complaint about poor service on Good day After receiving no assistance from Pick and Pay Meerensee, I got feedback from the head office Pick and Pay meerensee needs to readdress they staff training towards customers, as this is unacceptable See attached my slip and smart shopper card as requested below :

Pick 'n Pay's reply: 05 Jul 2019, 09:15 Good day Desivan, Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the inconvenience caused, we are unable to view attachments on our system. Please send us your smart shopper card number and till slip to ********** appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Pick n Pay Team

0
Replies (2)
Pick n Pay
Pick n Pay's reply16 Jul 2019, 14:10
Official
Good day  Desivan, 

Thank you for choosing Pick n Pay & taking the time to write to us regarding your experience at the Meerensee store.
 
Please accept our apologies for the  inconveniences caused to you. 
 
Kindly take note as previously advised, we are unable to view any attachments sent to us on this platform. Please forward a copy of your till slip together with your 16 digit smart shopper card number to *** to enable our Smart Shopper Team to allocate points to your card for the shop done.

We have checked our systems for the below email addresses and have not found any emails from you to date.

1. *** 
2. ***

Once our team receives your till slip and smart shopper card number they will be able to assist you.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team 
DK
Desivan K's update16 Jul 2019, 16:48
Reviewer Update
Please take note this was emailed to the customer care person 'Elisha Parbhoodeen' *** on three accassions and she has ignored the mail, I have also attached all documents required