No Feedback as promised by Pick n Pay

I have received no feedback regarding my smart shopper points complaint, dated 8 February, as assured. You cannot explain to me how it works now AFTER the points have forfeited. When will my points be reinstated? I have stopped shopping at your store since, and do note that there are many other disgruntled people that I have spoken to that share my sentiment. I have asked them not to support the store and to escalate their concerns as have I. I have not shopped at Pick n Pay since and will not do so until I receive an outcome that I am satisfied with. Judging by the number of complaints as regards smart shopper points on Hello Peter, you Pick n Pay are really running your brand into the ground...PATHETIC COMMUNICATION!!! DISGUSTING CUSTOMER SERVICE!!!