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Good day, I'm still waiting for you to assist me with the braai Stan or can't you make a plan for your valuable customers???

Johan

139 reviews | Active since Dec 2014

08 Dec 2020, 13:34 Unfortunately Services Good day, I drove around on the 03/11/2020 looking for the braai combo specia that you had, I couldn't get it in East London so I log a query on Facebook.. Messenger, I was advised to contact your Hyper Store in Port Elizabeth, because they have it, the consultant didn't think to assist me by contacting the store on my behalf, I contacted the store and was advised that they will contact me back, I'm still waiting for your P. E store to contact me back, I log a complaint on your website and was advised that the promotion was only for that day, please see below, they didn't consider anything I said, so can you please escalate my complaint to the C. E. O of Pick n pay

Good day,

Thank you for your reply, but

Can you please refer the matter to the C. E. O of Pick n Pay because clearly nothing has been done about my complaint, according to the South African law, I have the right to request my complaint to be escalated to the C. E. O of a company if I'm unhappy with your feedback,

Will wait to hear from your C. E. O,

Thank you,

Johan Hide quoted text

On Tue, Dec 8, 2020, 09:10 <***********> wrote: Good day Johan,

Thank You for contacting Pick n Pay. Please accept our apologies for the late response.

Please note that the promotion has ended, item was available while stocks lasted.

We do apologize for any inconvenience caused.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Should you have any further questions or queries please feel free to give us a call on the number provided below.

We can be contacted during the following office hours.

Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : ********** Kind Regards, Pick n Pay Customer Care ***********

Pick 'n Pay's reply: 09 Dec 2020, 15:07

Good day Johan, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you and for the delay in response. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00 Our Contact number is *** Kind regards, The Pick n Pay Team Private Reply