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Below is the complaint I logged on the Pick n Pay contact page and they have not responded at all. ------------------- Once again I endured a frustrating and very irritating experience at Pick n Pay (Plattekloof Village) on Saturday September 02. I printed out some specific vouchers loaded on my Smart Card and did my shopping.

After paying for my purchases I noticed that none of the vouchers had been implemented.

When I complained I was told that the system was off-line.

So, why can customers not be informed at the Smart Shopper kiosk (BEFORE) they print out their vouchers that the system is off-line? I would not have purchased the items for which I had vouchers had I known that I was not going to get the discount as indicated. To my mind this is a rip-off.

Furthermore, as I have now discovered, due to this happening in the past, that I am now forced to alway check my till printout to ensure that the voucher values have been deducted, then stand in a queue, if no deductions were app****. This is extremely irritating especially if one is pressed for time.

Then to add insult to injury, I discover that a product marked on the shelf with a specific price was rung up at the till almost R10 more expensive. So now am I also supposed to check that each item in the trolley has been correctly priced as per the shelf price? That is an impossible task in a trolley filled with ones grocery items!! And if an obvious discrepancy is found, yet another long wait in a queue to remedy the situation.

How many customers check that prices on the shelf match the till price, AND so how much money is Pick n Pay raking in as a result. If you are serious about rectifying this issue replace the “double the difference” with something like the customer gets their the trolley of groceries free!!