1 reviews | Active since Dec 2015
No Feedback
I have been struggling to unmerge my card and my mom's card for 2 weeks already and still I have received no confirmation of this. On 13 May 2021 I was told by a call center staff member that I should send a copy of my ID and my mom's in 2 different emails (different email addresses) along with a request to unmerge the cards so they are not part of the same household. I was told to send the ID copies and request to *** The lady assured me that she would send me feedback in 2 days but I received no such communication. I emailed her again on 21 May 2021 but no response from that email either. I'm not sure if there is a breakdown in communication or just lack of good service or it may be because I requested her to stop calling me 'darling' on the phone as this seems to be the standard practice for call center staff and is unprofessional, but I still as of today (24 May 2021) not received any response or feedback regarding my request to unmerge the cards. I contacted Pick 'n Pay on 24 May 2021 via their website and have received no feedback. Disappointed in Smart Shopper / Pick 'n Pay as it's a great rewards program that Vitality can be linked to and PnP as a whole has a good selection and great promotions.
I was not contacted or advised by anyone to get new card numbers. I requested in the email I sent to *** (as per her instructions) that I wanted to unmerge the cards so that they would be separate (and not part of the same household). Both my card and my mom's card is still active and we still have the cards (numbers quotes in the 2 emails sent to the above email address as instructed by the lady that gave me her direct email address to unmerge the 2 cards). Please advise as this request to call with the new card numbers is confusing as to the reason thereof.
I was not contacted or advised by anyone to get new card numbers. I requested in the email I sent to *** (as per her instructions) that I wanted to unmerge the cards so that they would be separate (and not part of the same household). Both my card and my mom's card is still active and we still have the cards (numbers quotes in the 2 emails sent to the above email address as instructed by the lady that gave me her direct email address to unmerge the 2 cards). Please advise as this request to call with the new card numbers is confusing as to the reason thereof.