TM
Tadis M

1 reviews | Active since Jul 2018

30 Jul 2018, 19:34

No expiring date on a SuperM.

I bought Super M which were on promotion for 5 R30.00 (29/07/18 ********** My daughter was given 1 for chocolate flavor to take for lunch pack to school and she came back with it as it has expired and to my surprise no expiring date on it like the other 4 , what if she drank it, what if another child from her school had drank it, it is dark green in color nolonger brown. Should one lose a child all because of a stock that cant be taken off shelves, no I'm disappointed and I doubt will ever buy Super M or buy from Pick n Pay at ekhayaMall nor buy before checking their packed packages.

But how many people have bought from them like I did, how many people have the experience this before I did not sure if it a management decision or the packer but now I have a child who has developed fear of SuperM as now I cant give her the ones we have not opened.

I'm disappointed big time.

Kind regards Matadi

0
Replies (3)
Pick n Pay
Pick n Pay's reply01 Aug 2018, 13:35
Official

Good day Tadis,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

Please forward us your contact number and the store name to enable us to address your complaint with the relevant management team and supplier.

Email address: ***

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

TM
Tadis M's update02 Aug 2018, 08:46
Reviewer Update
Dear Vanitha Thank you for the reply I will email you soon the details. Kind regards Tadis
TM
Tadis M's update23 Aug 2018, 19:33
Reviewer Update
What is the point of writing to the Pick n Pay customer if 2weeks later the Pick n Pay at EkhayaMall Kwathema still has SuperM stock without expiry date the same flavor i had bought and founded that it was already off, why do Pick n Pay even bother reply ?. I take it customer complains are not taken seriously until one gets to broadcast it on social media, disappointing I must say. Kind regards Tadis