No Delivery! Very bad service!

This is my second complaint! I was not delivered 8 frozen items with my last pick n pay online delivery, I then decided since it was already charged to my credit card I would give pick n pay a chance to redeem themselves instead of refunding me. The re-delivery was scheduled without my knowledge therefore I was not at home, this was on the 04/02/15. It is now the 9/02/15 and I have no delivery! I want a refund now as this is just too much of a hassle and I will not shop online nor recommend anyone else to!!!