No delivery , poor service , not even sensitivity or humanity

Terrible service and ecen worse adter service, driver went to the wrong house to deliver, and chose whatsapp for his convenience to communicate,i didnt get my delivery. It was an important and urgent need for my pet and i was highly irate at the service. Later on i saw a whatsapp message saying hi im outside, but there was never anyone there as we had been on the lookout since the delivery time was expected... clearly he was at the wrong house. I tried ti get in tiuch with him , he read ny messages but did nt reply, i called him via a normal call and he did nt answer, i contacted the chat centre for help and i was given an automated response that i had to wait three minutes and there was 2 others before me, i waited 5 min, then ten, then it was saying 1 minute ... then all of a sudden back to 3 min... i went, then it said i am offline and nobody will respond. Over half an hour later there was some messages which i only saw this morning because i went off the chat cntr. I called three time on the 086 nunber for help, and nobody helped me, i asked for the store manager to call me and nobody called back, the agent said yr order has been cancelled for a refund. This was my last money before pay to buy cat food, i used it on the app cos i cudnt get to the store, and now i have to wait 3 to 5 working days to buy cat food. This is absurd, the manammger should have called me back at least and the store should have taken responsibility forntheir employees stupidity. Further i have to outline, whatsapp is data and signal fed , so its not an ideal method for business contact for deliveries etc... some of us have our whatsapp quite privately set so we dont even get whatsapp calls from unknown numbers...