No delivery or feedback for 2 weeks

I ordered goods online for Black Friday. When my goods were delivered two weeks ago 5 items were missing. I took this up with pnp but received no feedback. Days later I find a pnp van outside my house to make delivery. Luckily I had come home just when they came to deliver as no one checked with me if I’d be home. When I checked my packet only two items were delivered and another 3 still missing!! The drivers response was “I don’t know how these people pack they always do this.” I have informed pick n pay and have received no feedback nor have I received my 3 missing items and it has been over 2 weeks!!! This is appalling service from one of the leading supermarkets in South Africa!!! Pick n pay clearly don’t care about their customers and forget that no matter how big they are it’s us who make or break them and with such ********* methods and bad service do they think that they will continue their success?!!!!!!!