No Delivery or Communication

Very Disappointed in Pick n Pay Online Shopping Delivery. We ordered online from Pick n Pay, picked our slot of delivery to be the 30th of January 2018 between 10:00 and 11:00. Needless to say, it is the 1st of February and we haven't received our goods yet. The money has been deducted from our account, but no delivery. There are no contact details or even any form of tracking on the order. The call centre numbers (both Online Shopping Help and Customer Care) are taken care of an automated voice who repeats herself. The email has an automated response, but no human follow-up. I've tried contacting the closest store to us, but they can't help because it is not their department. So what do I do!?!?!?!? Who do I speak to?????? Pick n Pay should seriously consider getting a Tracking Code on their App for their deliveries.