No delivery on our Food items.

If it was possible to rate a BIG -0 star I would. We placed an order on some Food items on the Pick 'n Pay app which the App confirmed our items were delivered but we didn't receive anything. We have been trying to get assistance on the Pick 'n Pay customer service line for the past 4 days which we have been sent from pillar to post. Consultants advising that they have escalated our issue to the relevant team for us to get our refund. At times the consultants would forward the call to the relevant department and no one would answer. Till today NO ONE has gotten back to us. This is a disgraceful way of treating your customer. I'm never ordering through Pick 'n Pay App EVER. Very dissapointed.