No delivery of my order on 10Oct2022 nor any assistance from Pick n Pay as to the whereabouts of my order

I had placed an order yesterday for delivery between 10.00am & 11.00am this morning, 10 October 2022 but have not received my order yet nor has the consultant on Pick n Pay customer care called me back as to the delay of my order. Below is the message written to Pick n Pay Contact Us regarding my complaint and still no correspondence received from them. Call *** - No delivery of my order: ***0 Good morning Kindly note that my order was placed for delivery slot 10.00-11.00am, today 10 October 2022. At11.30am no delivery was received and I called your Pick 'n Pay customer care dept. to find out the hold up. I was assisted by Kaz who assured me he would call me back to advise what the delay of my order was. It is now 12.11pm and I have still not received a call from him nor has my order been delivered. I am needing to go out and am being held up by waiting on an online delivery I had placed and have not received yet. Which upsets me more is that my purchase amount has already been deducted from my bank account as well. If I was aware I would not be receiving my delivery today at the delivery time slot opted for I would have not ordered online but have gone to the store nearest me and gone to purchase the items myself. Could somebody please urgently assist as to the whereabouts of my order. Regards Mrs Celeste Griebenow