No Delivery for Online Order

I ordered goods online and the order was finalised 23/11/2018. I was expecting my order to be delivered between 14:00 - 15:00 on 26/11/2018. After 17:00 on 26/11/2018 I received a call from the delivery person. He is at my work to deliver my goods. Told him I am not at the office anymore. He asked me what he must do??? Spoke to customer care today (27/11/2018)(20min plus call) and was informed that the money for the goods were deducted from my account (needed to check whether I still get the delivery for free) and that they will deliver today before 16:30. It is no 16:48 and I do not have my paid for goods. What happened Pick n Pay?? You promised me now twice that I would get delivery. Yet I have nothing. First time I ordered online from Pick n Pay and it will also be the last time. You need to learn from Woolworths and Takealot. They have never not delivering my goods ordered online.