MT
Marion T
1 reviews | Active since Mar 2012
03 Apr 2020, 14:43
No delivery during lockdown in spite of increased charges
I have an order for today. The order has not been delivered but the money has been deducted. After half an hour on the phone I am told there is actually no call centre operational and all they can do is escalate my call. There is a 3 day delay on deliveries. Please note that they have also increased their delivery charges in contravention of the current laws. Do not use them!!!!!
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Pick n Pay's replyOfficial
06 Apr 2020, 23:31Hi Marion
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply06 Apr 2020, 23:31
Official
Hi Marion
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team