No delivery and no response?

Item: Pick n Pay
Rating: 1
Author: Joan S

I recently ordered groceries for an unwell relative in Bloemfontein. The stated delivery time was the 2 April, at 11:00. To date (3 April 16:00) no delivery has been made (debit was made from my credit card), and I cannot get any response from either the Pick 'n Pay helpline (I have been waiting on the line for approximately 1 1/2 hours), nor do the Bloemfontein Hyper management respond. My relative does not have food and we both rely on Pick 'n Pay to respond as per the online agreement. Could someone please get back to me URGENLTY?

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

04 Apr 2018, 09:21

Good day Joan,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor Online Shopping experience.

We are following up on your order and will revert with feedback.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Anwar Mooideen

Pick n Pay's reply04 Apr 2018, 09:21

Official

Good day Joan,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor Online Shopping experience.

We are following up on your order and will revert with feedback.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Anwar Mooideen

Joan S's updateReviewer Update

05 Apr 2018, 11:50

Good day thank you for responding. However, any idea when I can expect a response? I still have a geriatric family member with no food, and I am approximately ****m's away and cannot get to him to provide food, hence the urgent request. Thanks

Joan S's update05 Apr 2018, 11:50

Reviewer Update