CG
Carla G
1 reviews | Active since Mar 2019
07 Apr 2020, 15:00
No delivery - 3 days later
Made an online order on the 25th March for delivery on the 4th April. Received an sms confirming the day and the time slot on the 4th April. On the 6th April i tried to call, stayed on hold for over an hour - no reply, so i wrote an email to which i have not had a response. I have subsequently tried calling again today, to no avail - was on hold so long that teh call cut itself off. I have even tried to call Dawn Wing who were supposed to deliver and the don't answer their phones either. Not sure what else to do at this point? I appreciate that with the lockdown, orders are up and people are under pressure - but three days later, no phone call, no email - what else am i expected to do? If you cant offer the services to your clients then you shouldn't have the facility available on your website quite frankly.
Helpful (0)
Replies (7)0
Replies (7)CG
Carla G's updateReviewer Update
08 Apr 2020, 09:14So when exactly will what i ordered arrive? And what exactly will be arriving? Why is it i can get a response on hello peter - but you dont answer the emails i send to PNP on your contact email address or the calls i have attempted t make. I dont think that anybody would not be understanding of the fact that this lockdown is an extra ordinary time - its the lack of feedback that is unacceptable. I have made another arrangement for my own orders going forward - but its difficult to manage if i dont know what you will be delivering and when?
CG
Carla G's update08 Apr 2020, 09:14
Reviewer Update
So when exactly will what i ordered arrive? And what exactly will be arriving? Why is it i can get a response on hello peter - but you dont answer the emails i send to PNP on your contact email address or the calls i have attempted t make. I dont think that anybody would not be understanding of the fact that this lockdown is an extra ordinary time - its the lack of feedback that is unacceptable. I have made another arrangement for my own orders going forward - but its difficult to manage if i dont know what you will be delivering and when?
CG
Carla G's updateReviewer Update
08 Apr 2020, 20:42Please can I get some definitive feedback instead of a cut and paste version that you are just sending out to the masses. I have Easter eggs as part of my order which if I don’t receive before Sunday (a week later than YOU committed) they serve no purpose at all. Should I not get a call or something with real substance, I will post a new complaint on Hello Peter and every other media platform at my disposal daily.
This is not acceptable and has completely changed my views on PNP for the worse. I thought you represented quality. I thought you stood for customer service. Guess I thought wrong.. there is no excuse for your haphazard response to YOUR clients complaints regardless of the circumstances. Don’t offer a service if you can’t deliver in your promises. Should I not get a response first thing tomorrow I will log a new complaint. I will continue to do so until I am heard!
This is not acceptable and has completely changed my views on PNP for the worse. I thought you represented quality. I thought you stood for customer service. Guess I thought wrong.. there is no excuse for your haphazard response to YOUR clients complaints regardless of the circumstances. Don’t offer a service if you can’t deliver in your promises. Should I not get a response first thing tomorrow I will log a new complaint. I will continue to do so until I am heard!
CG
Carla G's update08 Apr 2020, 20:42
Reviewer Update
Please can I get some definitive feedback instead of a cut and paste version that you are just sending out to the masses. I have Easter eggs as part of my order which if I don’t receive before Sunday (a week later than YOU committed) they serve no purpose at all. Should I not get a call or something with real substance, I will post a new complaint on Hello Peter and every other media platform at my disposal daily.
This is not acceptable and has completely changed my views on PNP for the worse. I thought you represented quality. I thought you stood for customer service. Guess I thought wrong.. there is no excuse for your haphazard response to YOUR clients complaints regardless of the circumstances. Don’t offer a service if you can’t deliver in your promises. Should I not get a response first thing tomorrow I will log a new complaint. I will continue to do so until I am heard!
This is not acceptable and has completely changed my views on PNP for the worse. I thought you represented quality. I thought you stood for customer service. Guess I thought wrong.. there is no excuse for your haphazard response to YOUR clients complaints regardless of the circumstances. Don’t offer a service if you can’t deliver in your promises. Should I not get a response first thing tomorrow I will log a new complaint. I will continue to do so until I am heard!
CG
08 Apr 2020, 08:39
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Carla G's updateReviewer Update
08 Apr 2020, 20:45How many of you got the same reply? Not very personal.. is it?
Pick 'n Pay's reply:
Pick 'n Pay's reply:
08 Apr 2020, 08:39
Hi Carla,
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.Please bear with us during this time, we are working really hard to ensure we get all orders out.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.Please bear with us during this time, we are working really hard to ensure we get all orders out.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
The outstanding amount for these items is still with your bank being held as part of the reservation amount set aside in preparation for your order.
This amount is normally released back in to the account within 48 - 72 hours, if this has not happened as yet kindly speak to your bank to request for these funds to be released to you.
Please find out more here about payment reservation amounts. >>> pnp.co.za/pnpstorefront/…
Please find out more here about payment reservation amounts. >>> pnp.co.za/pnpstorefront/…
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
CG
Carla G's update08 Apr 2020, 20:45
Reviewer Update
How many of you got the same reply? Not very personal.. is it?
Pick 'n Pay's reply:
Pick 'n Pay's reply:
08 Apr 2020, 08:39
Hi Carla,
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.Please bear with us during this time, we are working really hard to ensure we get all orders out.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.Please bear with us during this time, we are working really hard to ensure we get all orders out.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
The outstanding amount for these items is still with your bank being held as part of the reservation amount set aside in preparation for your order.
This amount is normally released back in to the account within 48 - 72 hours, if this has not happened as yet kindly speak to your bank to request for these funds to be released to you.
Please find out more here about payment reservation amounts. >>> pnp.co.za/pnpstorefront/…
Please find out more here about payment reservation amounts. >>> pnp.co.za/pnpstorefront/…
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
CG
Carla G's updateReviewer Update
10 Apr 2020, 07:21It’s now the 10th order made March 25, still no food. I don’t even have the ability to cancel my order so right now you are sitting with my R2700 and I have nothing!(Not to mention the Easter Eggs that my 7 year old son will invariably not get on Easter ..) still no phone call, still no email, pathetic
CG
Carla G's update10 Apr 2020, 07:21
Reviewer Update
It’s now the 10th order made March 25, still no food. I don’t even have the ability to cancel my order so right now you are sitting with my R2700 and I have nothing!(Not to mention the Easter Eggs that my 7 year old son will invariably not get on Easter ..) still no phone call, still no email, pathetic
CG
Carla G's updateReviewer Update
11 Apr 2020, 13:2911th March still no groceries and PNP is still holding my cash.. Please cancel my order and refund me.
CG
Carla G's update11 Apr 2020, 13:29
Reviewer Update
11th March still no groceries and PNP is still holding my cash.. Please cancel my order and refund me.
CG
Carla G's updateReviewer Update
12 Apr 2020, 18:54Thank you PicknPay for ruining my sons Easter, thanks to you the Easter Eggs I ordered on the 25 March did not arrive. It’s now 12 April and I have still it heard from anyone or received my groceries or a refund... pathetic
CG
Carla G's update12 Apr 2020, 18:54
Reviewer Update
Thank you PicknPay for ruining my sons Easter, thanks to you the Easter Eggs I ordered on the 25 March did not arrive. It’s now 12 April and I have still it heard from anyone or received my groceries or a refund... pathetic
CG
Carla G's updateReviewer Update
13 Apr 2020, 06:5813 April and counting ..
CG
Carla G's update13 Apr 2020, 06:58
Reviewer Update
13 April and counting ..