PD
Pierre D
1 reviews | Active since Dec 2009
02 Mar 2016, 21:26
No delivery
I placed an online order ***) on Sunday with a slot booked for Wednesday between 12:00 and 13:00. At about 14:45 I received a call to say the delivery is late (!) due to technical difficulties and that it will be delivered after 17:00. It is now 21:25 and no delivery has been received. yet the money has been taken off my account already.<br> <br> When will I receive my delivery? Or will the charges be refunded? The call centre closes at 19:00 so there's no way to track what is actually going on.
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Pick n Pay's replyOfficial
03 Mar 2016, 08:19Hello passif,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply03 Mar 2016, 08:19
Official
Hello passif,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***