RG
Roxanne G
1 reviews | Active since Jun 2016
04 May 2019, 12:09
No deliver
I placed an order for delivery on Tuesday the 30 April. I still haven’t received it and have had zero communication from Pick n Pay. Every time I phone the call Centre they say they will phone back and they never do or they keep you on hold for over 10 minutes!!! It took all of my airtime as well as my money and I haven’t got my groceries or been able to cancel my order!!! Either give me my money or give me my groceries!! I have paid for them it has come off my account AND by now I have had to buy them at the shops anyway!!!!!!
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Replies (3)
Pick n Pay's replyOfficial
06 May 2019, 10:09Good day Roxy
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to escalate this since you did not provide us the order number, however upon checking on your profile, we see that there's a query our admin team was assisting you on for order: ***9 & had apologized for not adhering to your delivery slot.
Please feel free to email our Online Team on *** if you still had not received your order to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to escalate this since you did not provide us the order number, however upon checking on your profile, we see that there's a query our admin team was assisting you on for order: ***9 & had apologized for not adhering to your delivery slot.
Please feel free to email our Online Team on *** if you still had not received your order to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply06 May 2019, 10:09
Official
Good day Roxy
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to escalate this since you did not provide us the order number, however upon checking on your profile, we see that there's a query our admin team was assisting you on for order: ***9 & had apologized for not adhering to your delivery slot.
Please feel free to email our Online Team on *** if you still had not received your order to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to escalate this since you did not provide us the order number, however upon checking on your profile, we see that there's a query our admin team was assisting you on for order: ***9 & had apologized for not adhering to your delivery slot.
Please feel free to email our Online Team on *** if you still had not received your order to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
RG
Roxanne G's updateReviewer Update
06 May 2019, 11:00You have my name and surname so I thought you could look up my order on your system, ********** 9. I have never experienced such bad customer service, I have phoned SO MANY TIMES! NOBODY DOES ANYTHING! Why would I order from you or recommend you to anyone when I have never experience such bad customer service?! This has also happened to my sister, 2 people in 1 family is UNACCEPTABLE!! ZERO customer service and ZERO delivery, you have my money, I had to buy extra groceries and airtime and STILL I HAVE NO GROCERIES FROM YOU!! Pathetic!!!
RG
Roxanne G's update06 May 2019, 11:00
Reviewer Update
You have my name and surname so I thought you could look up my order on your system, ********** 9. I have never experienced such bad customer service, I have phoned SO MANY TIMES! NOBODY DOES ANYTHING! Why would I order from you or recommend you to anyone when I have never experience such bad customer service?! This has also happened to my sister, 2 people in 1 family is UNACCEPTABLE!! ZERO customer service and ZERO delivery, you have my money, I had to buy extra groceries and airtime and STILL I HAVE NO GROCERIES FROM YOU!! Pathetic!!!
RG
Roxanne G's updateReviewer Update
06 May 2019, 11:02PLUS I PAID FOR MY DELIVERY!!!! WHAT DELIVERY?!?!?! In good faith you should at least refund me the delivery charge, but I don't have any expectations from you what so ever after such a terrible experience because I know nothing will happen anyway so Im wasting my time, clearly we just must not buy from Pick n Pay
RG
Roxanne G's update06 May 2019, 11:02
Reviewer Update
PLUS I PAID FOR MY DELIVERY!!!! WHAT DELIVERY?!?!?! In good faith you should at least refund me the delivery charge, but I don't have any expectations from you what so ever after such a terrible experience because I know nothing will happen anyway so Im wasting my time, clearly we just must not buy from Pick n Pay