MN
Malcolm N
1 reviews | Active since Dec 2016
04 Nov 2025, 11:54
No cybersecurity or protection of personal information
I sent 2 x e-mails to Pick n Pay Customer Service yesterday and still awaiting response.
The Pick n Pay/SmartShopper app is not secure at all. there is no 2-factor authentication, no notifications sent when profile details are changed or points redeemed. There has been unauthorised changes on my profile and Pick n Pay are unable to assist via WhatsApp nor have they rep**** to my e-mails as yet. Pathetic cyber security controls!
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Malcolm N's updateReviewer Update
05 Nov 2025, 11:57Hi The Pick and Pay Team,
I have already attempted communicating via all of the channels mentioned hence my post thereafter on this platform.
#BlackFriday
I have already attempted communicating via all of the channels mentioned hence my post thereafter on this platform.
#BlackFriday
MN
Malcolm N's update05 Nov 2025, 11:57
Reviewer Update
Hi The Pick and Pay Team,
I have already attempted communicating via all of the channels mentioned hence my post thereafter on this platform.
#BlackFriday
I have already attempted communicating via all of the channels mentioned hence my post thereafter on this platform.
#BlackFriday