NO Customer service or Care

Good day,<br> I would like to bring to your attention my tremendous disappointment and outrage at the sheer lack of Customer Service and Care that I have born witness to upon daring to place my regular grocery and sundry shopping needs in the hands of Pick N Pay Online. <br> My experiences have demonstrated that the online service from Pick n Pay is a tremendous disappointment as expectations in terms of:<br> o Delivery of orders: Are not scheduled or logged and therefore do not take place as expected. I was left to chase after my delivery which then only took place 2 full days later; and/or are seldom kept to the timeslots booked;<br> o Consignment of goods in line with specific branded items ordered: There are far too many substitute items that Pick N Pay supply in lieu of that which is originally ordered i.e. my tried-and-trusted brand name is substituted with that of inferior no-name-brand.<br> o Goods ordered and paid for aren't delivered, yet are listed as having been despatched: To-date no attempt has been made to either rebate or replace any of the tangibly phantom items. <br> <br> Despite attempts no response to date has been received. James Chapman