No customer service, just ticking boxes on their imaginary checklist

Great customer service, PnP. I report a concern, the next day you ask for a pile of irrelevant information (after I supp**** full details of the product as well as a photograph of the box). This on a Saturday afternoon, when most people are relaxing with family and friends. Then you follow up the next day (Sunday), asking for the information again, but you immediately close the call. Immediately. Without waiting for a response, or for the information you requested. No wonder Checkers is taking over. That’s where I’ll be shopping from now on. Thanks for making that such an easy decision.

On Sun, 25 Aug 2024 at 09:37, <***> wrote: Dear John Your call with reference *** Unmmicrowaveable microwave foods has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again! Should you require any further assistance contact our Call Centre on ***for calls made both within South Africa or internationally. Sincerely yours, Pick n Pay Managament

Babalwa Lombo (Pick n Pay) 25 Aug 2024, 09:37 GMT+2 Dear John, We have not heard back from you regarding the query addressed to us. Please provide us with the requested information so that we may proceed. We look forward to hearing back from you. Thank you for choosing PnP. Have a wonderful day further. For any further queries: Phone: ***| WhatsApp: +***7 | Email: *** Operating Hours: Monday - Sunday: 08h00 - 17h00 Kind regards, Babalwa

Babalwa Lombo (Pick n Pay) 24 Aug 2024, 14:41 GMT+2 Good day, John, Thank you for reaching out to the Smart Shopper team. I do apologize to hear about our product experience and the inconvenience caused. Please provide us with the following personal and product information so that we may have this investigated and escalated from our end. Your personal information required: • Full name and Surname: • Mobile number: • Smart shopper card: Product Information required ( Most of this information is usually located on the product ) • Best before: • Barcode of the product: • Production date: • Date of purchase: • Batch number: • Amount of items purchased: Thank you in advance for the above-requested information. By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat with us on WhatsApp, see how to add us as a contact below: • WhatsApp: *** • WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 • Call us on ***• Email us at: *** Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00. Thank you so much for choosing PnP. I hope that you have a lovely day. Kind Regards, Babalwa

23 Aug 2024, 17:53 GMT+2 Hi I recently bought your Cheezy Chicken Broccoli & Rice from PnP Rand Steam. Like several other of your microwave meals, this comes in a tinfoil container. Why? Why not use a cardboard container, like most other microwave meals? Your tinfoil containers do not heat up properly. They deflect the heat onto the plate below, which becomes dangerously hot to touch. Please look at your packaging ideas, and let sanity prevail. No, I don't still have the till slip from days ago. And no, I can't return the product, as I transferred it to a normal container and heated it properly. Regards.