OV
ODETTE V
1 reviews | Active since Oct 2011
12 Feb 2019, 15:45
NO CUSTOMER SERVICE FROM PICK N PAY!!!!!!!
PICK N PAY ****** ME OF R46 WORTH OF POINTS . I TRIED CALLING THEIR CUSTOMER CARE TO NO AVAIL. THEIR CONSULTANTS WERE BUSY ALL DAY FOR TWO DAYS IN A ROW. I THEN EMAILED THEIR CUSTOMER CARE ON THE 12TH OF FEB AND GOT AN AUTOMATED RESPONSE TO SAY THAT SOMEONE WILL CONTACT ME SOON . I'M STILL WAITING . THIS IS VERY PATHETIC AND UNPROFESSIONAL FOR PICK N PAY !!!!!!!!!!!!!!!!!!!! IF ITS NOT ONE THING THEN ITS ANOTHER .ALWAYS EXPERIENCING PROBLEMS WITH THEM!!!!!!!!!!!!!!!!!!!!
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Pick n Pay's replyOfficial
22 Feb 2019, 12:38Good day Odette,
Thank you for choosing Pick n Pay & taking the time to write to us Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up with our Smart Shopper Team with regards to your complaint and have been advised that 2000 points were loaded to your card on 15.02.2019 for vouchers that did not activate at the till.
You have not lost any point on your card Odette. Your current points balance is 3372 points (R33.72)
Should you need any further assistance please feel free to contact our Smart Shopper Team on ***or email them on *** for further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up with our Smart Shopper Team with regards to your complaint and have been advised that 2000 points were loaded to your card on 15.02.2019 for vouchers that did not activate at the till.
You have not lost any point on your card Odette. Your current points balance is 3372 points (R33.72)
Should you need any further assistance please feel free to contact our Smart Shopper Team on ***or email them on *** for further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply22 Feb 2019, 12:38
Official
Good day Odette,
Thank you for choosing Pick n Pay & taking the time to write to us Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up with our Smart Shopper Team with regards to your complaint and have been advised that 2000 points were loaded to your card on 15.02.2019 for vouchers that did not activate at the till.
You have not lost any point on your card Odette. Your current points balance is 3372 points (R33.72)
Should you need any further assistance please feel free to contact our Smart Shopper Team on ***or email them on *** for further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up with our Smart Shopper Team with regards to your complaint and have been advised that 2000 points were loaded to your card on 15.02.2019 for vouchers that did not activate at the till.
You have not lost any point on your card Odette. Your current points balance is 3372 points (R33.72)
Should you need any further assistance please feel free to contact our Smart Shopper Team on ***or email them on *** for further assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team