1 reviews | Active since Mar 2017
No Customer Service AT ALL - Online shopping
I have had a problem accessing my online account, reason being I had registered using my work email and no longer have access to it. I have forgotten my log in password and I cannot reset it. I cannot create another account because my ID Number is linked to this account.
Customer service does not reply. I'm in the UK and I want to order groceries for my disabled mother who cannot go to the shops.
Hi Xolani,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
Kindly forward us the following information to *** to enable us to update your online profile.
1. Name & Surname
2. Postal /Physical address (linked to your online profile)
3. Land line number (linked to your online profile)
4. Cell number (linked to your online profile)
5. Email address (old & new)
6. Online username
7. ID number
Once your information has been updated on our system we will respond to you via email.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Hi Xolani,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
Kindly forward us the following information to *** to enable us to update your online profile.
1. Name & Surname
2. Postal /Physical address (linked to your online profile)
3. Land line number (linked to your online profile)
4. Cell number (linked to your online profile)
5. Email address (old & new)
6. Online username
7. ID number
Once your information has been updated on our system we will respond to you via email.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas