No customer service and lies from Pick n Pay

Hi The Pick n Pay Team,

Please advise of an alternate e-mail address and I will forward you the e-mails that were sent.

In any event none of the ASAP e-mails you found were addressed. What is your excuse for this?

There is still no response on the complaint logged on your website, or my request for the contact details of the Head of Customer Services. Who is the Head of Customer Services at Pick n Pay, or is that information only shared with a select group of people?

Hi The Pick n Pay Team,

As requested a test e-mail has been sent.

Are you saying nobody from your management team is going to contact me? Was I **** to again?

Are you going to advise me who the Head of Customer Services is or not?

Please refrain from ignoring my questions.

Hi The Pick n Pay Team,

Are you going to continue to ignore my questions? Is that how you treat all your customers?

Thank you.

I await contact from Head of Customer Service ASAP.

Will same person be able to address my issues with Pick n Pay with regard to complaint submitted on the website and e-mails to ***?

I was contacted by Noor 2 weeks ago and he requested my SmartShopper number which I sent to him on 22-Feb-2022 on the e-mail address he communicated with me from, ***. I also copied *** when I followed up on the matter on 2-Mar-2022. I then received an e-mail with the following message...

Your message to *** couldn't be delivered.
The group customercare1 only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
naidoomalcolm Office 365 customercare1
Sender Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:
Open your Sent folder and select the original message.
If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.
The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365.

Original Message Details
Created Date: 3/2/2022 9:26:40 AM
Sender Address: ***
Recipient Address: ***
Subject: Re: ***

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by: JN2P275MB0743.ZAFP275.PROD.OUTLOOK.COM

When can I expect a response?

Awaiting a response. Please advise.

No response as yet!

I was **** to by the Customer Service Manager, Noor, at Pick n Pay