No customer etiquette

So today at 15h12 I walked into PnP Canal Walk went to the cashier at the cigarette counter to collect cash that has been sent to me Tashneem Hendricks the name of the cashier tells me she cant assist as she doesn't have the amount in her till and their cash office in store doesn't have money. She then let me walk from cashier to cashier at the till points like a clown only for her to call me back asking for the code so she can give me the amount I need. I then ask pathetic Sharne to call the manager she first tells me the manager isnt there, then I had to ask her again can I see the manager then she tells me she will call them I waited 15mins still no manager. I then go back to her and ask her where is the manager she starts shouting at me, speaks to me with attitude has no customer etiquette at all up until now still no manager I WILL MOST DEFINITELY NOT LEAVE THIS MATTER HERE NEXT STEP I WILL TAKE IS GO TO THE HEAD OFFICE MAKE THEM AWARE OF THE RUDE PATHETIC, UNSKILLED STAFF THEY RECRUIT AND THEN IT WILL GO TO OMBUDSMAN COMPLAINTS. I AM DISGUSTED BY THE SERVICE FROM PNP CANAL WALK.