No Customer Care Response

I sent a complaint to the customer care on the 14 April and again on the 24 April. I sent one again today 11 May but don't really expect a response. <br> I bought a jersey which is a repeat from last year and I wanted one in a different colour and bought a size bigger than last year so I could fit more layers underneath. The jersey is soooo tight over the shoulder and on the arms that I cannot even wear it with no layers underneath. I bought another jersey at the same time, a size smaller (my regular size) and it is big enough to fit 3 layers underneath. I do not have a till slip and don't want to waste my time fighting in store. I don't even mind if I don't get a refund/replacement, but I do expect a response. And hopefully they can sort out their fits and sizing.