1 reviews | Active since Jun 2018
No customer care at Pick n Pay
As I am writing this I am still waiting on PnP and RCS to get back to me regarding my query from Nov 2017. I never received a refund for opening a new account as advertised. They make promises they cant keep they have little knowledge of the procedures for buying on credit (I understand it is new but your call centre agents were clueless and sent me from one person to the other) I find the PnP account structure very reasonable and affordable compared to other RCS linked accounts but the customer service is repulsive I even closed 2 accounts already kust because RCS sucks almost as much as PnP
Good day Wiedaad,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Wiedaad,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas