No customer care at all.

I bought an ice cream from pick n pay carlton centre yesterday ( 21st July 2018 )...Today when i opened it, it was covered with ice , it looked like it once melted and placed back in the fridge.

I went to the store on the 22 July 2018 at 14:55 to exchange it...The store was closed but the were people inside ,i had proof of payment with me .

I spoke to "The manager Cebo " over the glass door and he advised that they cannot assist based on the fact that : 1.The security has already knocked off .

2. The store is closed ,they are busy with stalk taking.

I understood the fact that the store is closed but i suggested to leave the proof of payment and they will proceed with paperwork tomorrow because i was in need of the ice cream ASAP...

I pleaded with him for about 15 minutes and he advised that he needs to discuss the matter with. his collegue .He came back to advice that his collegue suggests that i should come back tomorrow ,clearly which part of saying" i need to use the ice cream ASAP ,they do not understand "

I am a regular customer of pnp carlton centre and i was very dissapointed with that treatment .

I would have understood if the store was closed and no one inside ,hence i said i can leave the ice cream and the reciept then they will proceed with paperwork tomorrow ,funny enough i was advised that i should drive to any pnp that is trading to exchange it.