No commitment to customer service - Pick N Pay Trade Route Mall

Please be informed that the cashier didn’t allocated my points onto my Smart Shopper Card. The card was handed to her and after the transaction was completed she mentioned that she can’t add the points to my card and apologized for her failure.

Kindly allocate my points accordingly. Please provide confirmation that the allocation is dealt with.

I have emailed the branch manager on the 11-11-2017 and to date i have not received any communication on how this will be resolved.