No Cigarette Purchase on Cape Consumers Card

<p>Good day, </p> <p> </p> <p><br />On the 16th of May we (me, my husband and my mother) went to do the majority of our monthly shopping at</p> <p>Pick n Pay N1 City. (R 4017) While I was at the till, my husband asked for 3 cartons of cigarettes at the cigarette kiosk. They did not have stock, so instead gave us 10 loose packets of two of the brands and of my brand they only had 5 packets. Just before swiping his card, a lady, Collette said we cannot buy 3 cartons of cigarettes on our Cape consumers Card. At that stage my mom said, it is fine, she will buy her carton with her Cape consumers card (my mother has a card and I have a card) and my husband can buy mine and his. This was not good enough. She then stated no, you cannot buy 1 carton of Cigarettes on your card. Few seconds later it changed to you cannot buy any cigarettes on your cape consumers Card. </p> <p> </p> <p><br />I asked to speak to a manager, I spoke to a line manager. I asked if this is a cape consumer ruling or a Pick 'n Pay head office ruling and requested to know when this ruling came into play. He said it came from Head office. He went to inquire in the management office and after speaking to the assistant manager on duty confirmed that you cannot buy a carton of cigarettes on your cape consumers card. Please keep in mind that we have done this numerous times at the same Pick 'n Pay store and other stores. </p> <p> </p> <p> </p> <p> </p> <p>As consumers we felt insulted and like we did something wrong. There is no displays regarding this ruling instated by Pick 'n Pay.</p> <p> </p> <p><br />Please advise me on the following:</p> <p> </p> <p><br />When was this ruling instated?</p> <p>Is Cape Consumers aware of this decision as they are losing revenue due to this decision? </p> <p>Why is not all stores following this ruling that you cannot buy a carton of cigarettes on your card?</p> <p>Why is there no display in the shops to save the consumer the embarrassment we had to endure? </p> <p> </p> <p><br />We feel Pick n Pay has no regard for the consumer and we are not placed first. I know my money spent at Pick 'n Pay is probably 0.0001% of your turnover, but just the template apology as usual is not acceptable.</p> <p> </p> <p><br />Can head office please clear this matter with me, I do not want a call from the branch, no point in that. Last time the branch called me and apologized due to the poor quality of the bags, no point, they do not supply or produce the bags.</p> <p> </p> <p><br />I trust this matter will be cleared up as soon as possible, I am a loyal shopper and supporter of Pick 'n Pay but now I am not so sure how long my loyalty can last.</p> <p> </p> <p><br />Kind Regards,</p> <p> </p>