No Change

I have been writing to pnp via Facebook with regards to the condition of goods at the Capricorn store since 2013....I used to get calls back...no more. ...nothing has changed....the products are broken But it seems there is nobody who actually cares...is this because it's not an up market area? I've never had this problem at Tokai...Fish Hoek. .Constantia nor Sea Point stores. ..our money is hard earned and we should be treated with the same respect as \the rich "....I'm very frustrated with this whole thing....I'm seriously considering changing to Checkers Muizenberg. ..as it's the only other supermarket near me.....it's a disgrace that my complaints...which I lodge on behalf of those who do not have the means nor perhaps the knowledge to do as well....the choices are extremely limited and poor quality....staff are not happy either. ...what does one have to do to get this sorted out? I shop atthis store every single day. ..but I'm not important? ....I'm VERY unhappy """