1 reviews | Active since Apr 2017

07 Apr 2017, 14:29

No change???

<p>Very dissapointed in pick n pay plattekloof today. Went to the outside boerewors stall and bought two boerewors rolls. Paying with a R50, should have gotten R31 change. So he gives me a R20 and tells me he doesnt have more change to give me, so in a matter of fact way that i should understand just to write the remaining money off. So i said "*** no, not my problem, im not just writing off R11 and not getting anything for it!" Thats almost another boerewors roll! I mean the main shop is like right there, the alcohol shop next to it, and the clothing shop also close. So he eventually go's in to ask someone to get him change. Waited atleast 10 min for the female inside to bring my change. Poor service. You guys should really prepare your staff better with float and things when you have stalls outside. Heard him tell several people he has no change. This is not acceptable. Especially from a large supermarket like pick n pay. Also there were no napkins for the food. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2017, 15:04
Official

Good day Yana,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas