FA
Fauqiyah Adams-Williams

1 reviews | Active since Dec 2014

08 Aug 2016, 12:23

No card readers

<p>I have called several stores and visited several stores in the western cape looking for a card reader.</p> <p> </p> <p>I have contacted the call center and the only response i get is they have escalated it to management but cannot contact me back once the reponse is recieved.</p> <p> </p> <p>i think it is really pathetic service from Pick n pay that there are no readers for the kids. Yet they are still adervertising it.</p> <p> </p> <p>It is an item that we as customers have to pay for and its not for free. So why can they not order more and inform the customers that have complained. i know i am not the only one that complained. </p> <p> </p> <p>I also want to note that the pick n pay website still advertises the card readers and no where does it state that its only when stock last.</p> <p> </p>

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Replies (2)
Pick n Pay
Pick n Pay's reply08 Aug 2016, 13:03
Official

Dear Fauqiyah,

Please accept our sincere apologies for any inconvenience caused.

Unfortunately, there is no stock of our Super Animals Card Readers in most of our stores. However, please do download the Free App - which will play the Animal sounds - put the Animals into their unique category (Fastest, Wierdest etc.) and will also show the Big Five in 3D. The App is also an interactive one which kids can play with their friends.

Please do let us know if we can assist you any further - please respond to my personal e-mail address : ***

Kindest regards

Wendy-Lee Millar

National Customer Services ***)

FA
Fauqiyah Adams-Williams's update08 Aug 2016, 13:27
Reviewer Update

You stated that most of the stores are out of stock.

Can you maybe let me know what stores still have stock.

Also the App is pretty useless as my 4 year old does not have a phone and I need one for the crèche as the teacher thought that it would be a great way to teach the children about the animals. The app will not help the teacher or me