SA
Sid A

1 reviews | Active since Dec 2011

20 Aug 2015, 08:44

No call back, and poor attention to detail

I went to buy 2 electric toothbrushes on 06/08/15which was on promotion for 169.90 at N1 city Pick 'n Pay. They had no stock and Debbie gave me a rain-check for the 2 toothbrushes and promised to call once they have stock. So far I have made 3 calls to the store speaking to a different person each time with a promise that they will get back to me. On 20/08/15 I spoke to Andre (a manager apparently) who now only has 1 toothbrush in stock, and seemed unaware that I wanted 2. He then goes on to offer very poor excuses on transport issues, when I told him that other branches has stock of the same toothbrushes. It appears as if Andre is ***********, is unwilling to do what is right, and is not in the know regarding the bait marketing rule in the Consumer Protection Act.<br> This is really appalling Pick 'n Pay.

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Aug 2015, 12:45
Official
Hello Sidallie,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***