NO CALL BACK AFTER LODGING COMPLAINT

A while ago I bought chicken for myself and colleages at a Pick n Pay in Sable Square near Century city. I drove off to work and when i got there the chicken was off. I was smelling horrible and it was not edible to an extent that I had to throw it away. Luckly at the time i still had the till slip and the packaging. I called their contact cetre and i offered them the bar code on the slip and packaging and i was told i will receive feedback in 48 hours. Guess what? I'm still waiting on the feedback and when i called this morning they say the escalated the enquiry to a food technologist and this call was logged about a months ago.I spoke to Mandisa and she gave me a reference number *** and i was very disappointed to call in after more than a month and there is still no feedback