no bread for customers only hawkers

Waiting for bread at your supermarket for 1:30 to 45 minutes is ridiculous, everyday when we go to our local pnp for bread hawkers flooding the place with trolleys waiting for bread, this has been an on going problem. And doesn't seem to get better even after bringing it to the owners attention. So today when going to the store getting bread the people have already waited for about an hour and then baker says for white 1:30 more and brown 45 min. Come on really. The owner have apologise many times for various things but the stores still don't show any improvement so I recorded the bad experience and this time I'm taking it too the papers.