No Bottles!

I order goods on Tuesday’s at 3:30pm. The scheduled delivery time was 18:00. This was then updated to the following day( no problem I get it-this happens it was later anyway). However At 15;30 the next day i got an email saying goods had been delivered and funds were taken from my account. I had received no orders. I then tried to call them but was advised that the company took decision not to have a call center anymore, so I emailed them and contacted their support over email. Their automated email said I would get a response in 9 hours however this was a big fat lie as I only got feedback 3 days later, they did not address my problem at all and asked what was not delivered ? How can they not know this? I clearly stated that nothing was delivered. I demanded a refund and they still have not given same to me

This is the worst service experience I have experienced from a delivery company. They have no sense of urgency and don’t understand the concept of customer service.

I will never ever use their app again, even if I was paid to do so.. dealing with them/ or rather having no one to deal with except for a non responsive mailbox has been a nightmare.

Thank you bottles, for ruining my weekend and de*****ing me of my hard earned money. I will never give you the opportunity to do so again.

I’m the mean time please know that I will laying a complaint via other formal channels if this is not resolved timeously as prescribed by the consumer protection act.