CD
Charmaine D

1 reviews | Active since Jul 2017

17 Nov 2022, 14:14

NO BARCODE PRICES OR WRONG BARCODES

Is it just me or do other people experience it! NO Barcode Prices on the shelves!!!! Nothing irks me more than going into the store and there are either 3 or 4 other labels not related to the item or NO label. Wish they'd go back to the sticker prices least that worked!!! NOW they only need to put ONE LABEL in place & they can't freaken do that even properly. ALSO went to Pick n Pay Clearwater yesterday and bought a bag of apples that were so disgusting nobody at the office could eat them. Try taking them back - you waste your whole lunchtime first to find someone to assist you (they duck & dive when they see you want service) and then to wait for that person to actually perform the task. Everything is done in slow motion! Another store where there's no accountability for incompetence.

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Nov 2022, 11:34
Official
Hi Charmaine,  

Thank you for reaching out to the Pick n Pay Customer Care Team. 

We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. 
 Please accept our apologies for the poor shopping experience at this store and for the inconveniences caused. 
 We are busy addressing this complaint with our Management Team who will be in touch with you. 

Please refer to this reference number  *** :  should you need to follow up on the complaint. 

By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal 
 
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. 

Chat to us on WhatsApp : +***7 Call us on   : *** Email us on: *** 

Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 

Thank you for allowing us the opportunity have this resolved. 

Kind Regards, The Pick n Pay Team 
 
 

Best regards,