No assistance after not receiving my order after following up MULTIPLE times. Money lost as well as my time

Below is a message I sent via an email directly AND via app and also a WhatsApp message I sent this morning and was blatantly ignored. The message entails my complaint as a whole but it's been five days. Calling is pointless because you wait forever to be put through. I followed every single day since complaining WHILE WAITING FOR THE ORDER AND NOT BEING ABLE TO TRACK OR CONTACT THE DRIVER and since 10h30 on the 24th of April 2025 absolutely nothing has been done.

"Hello there.... I'm writing once again to follow up, once again, on my complaint. It has been five days from the day I complained and showed I could not track my driver in real time... I have only received an email regarding the acknowledgement of my case as well as a reference number I already recieved before that three times. The gentleman I spoke to yesterday claimed they'd be in touch before 16:30 and before that I reached out once again and still I'm in disarray. I don't understand why this is taking so long because I'm the one inconvenienced and I even requested they redeliver to which they said cannot be done. I've attached screenshots in the previous convos yet all I'm stuck doing is following up constantly. I literally only received ONE email regarding this issue which only gave me information I got from two if not three different agents already. Please assist. It's been five days. Can't they just reorder and have it delivered this time because if it's this hard getting my situation resolved it will probably take weeks or months to get reimbursed... Apologies for the lengthy text but I'm traveling soon and just want to have this issue sorted and close my account as I've seen similar reviews

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