VW
Verushca W

1 reviews | Active since Nov 2012

04 Oct 2016, 14:08

No assistance

<p>Today Pick 'n Pay's staff completely disappointed.</p> <p>There was one person being served at the bakery, and no "queue here" sign, so I went to stand in front of the donuts to order my donut. While waiting, someone came to stand behind the person being served bread and suddenly a queue was forming. I stood and waited, and every person in the "queue" was served before me, until eventually I had to leave empty handed since my lunch time is only so long.</p> <p>No one behind the counter looked in my direction or informed me that they only served those in the queue instead of those who were there first.</p> <p>And furthermore, if people are expected to queue like at a till, which I have never experienced at any bakery counter at any Pick 'n Pay, put up a sign to say queue starts here. Or I will rather go buy a Cinnabon or similar like I had to do today.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Oct 2016, 10:24
Official

Good day Verushca

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen